Terms and conditions of use


Ownership of the site: the site is the property of the company HRTLSS in its entirety, as well as all the rights relating to it. Any reproduction, in whole or in part, is prohibited without the express prior authorization of HRTLSS.


The client acknowledges having read, prior to placing an order, the general conditions of sale stated on this screen and expressly declares to accept them without reservation. The present general conditions of sale govern the contractual relations between HRTLSS and its client. They will prevail over all other conditions appearing in any other document, except prior, express and written derogation of HRTLSS.
The present general conditions of sale may be modified at any time by HRTLSS without prior notice at-casinos.com/. The applicable conditions will be those in force on the site at the time of validation of the order.

2. ORDER :

Automatic registration systems are considered proof of the nature and content of the order. HRTLSS confirms the acceptance of the order to the customer at the e-mail address provided by the customer. The sale will be concluded as of the validation by HRTLSS of the payment of the order i.e. the date of validation of the payment for orders paid online by credit card. HRTLSS reserves in any case the right to refuse or cancel any order from a customer with whom there is a dispute regarding the payment of a previous order.


The price is expressed in Euros and all taxes included.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and EEC countries. This price includes the price of the products, handling, packaging and conservation of the products, transport, insurance and commissioning costs.
The price is payable in cash on the day of the order confirmation.
The payment is made in the following way:

For the moment, only payments by PAYPAL are accepted. This method allows you a total security.


By express agreement, and in accordance with the provisions of the law of May 12, 1980, the products ordered remain the property of HRTLSS until full payment of their price by the customer. In the event of non-performance of its obligations by the client, whatever the cause, HRTLSS will be entitled to demand the immediate return of the products at the client’s expense, risk and peril.


All delivery times announced on the HRTLSS website are in working days (excluding Saturdays, Sundays and holidays). Each product sheet indicates :

Either the presence in stock of the product concerned: an indication “in stock” or similar corresponds to the state of the stock at HRTLSS at the time of the order.
Orders are processed, prepared and shipped, i.e. delivered to our carrier, within 24/48 hours from:
The reception of the product by HRTLSS, for products in availability,
The validation of the payment by the customer when it is made by PAYPAL online, for products in stock at the time of this validation or receipt,
In general, orders are processed after validation of payment when they are paid online by PAYPAL. The indications “in stock” and the availability times are likely to vary between the date of the order and, as the case may be, the date of validation of the payment by credit card. Availability times are also subject to change at the initiative of HRTLSS. In such cases, the availability periods will be those in force at the time of validation of payment by PAYPAL.
In case of unavailability of the products :
Definitive unavailability: HRTLSS undertakes to offer the client replacement items or to reimburse the missing items, without delay and no later than 30 days in accordance with the provisions of Article L121-20-3 of the Consumer Code.
Temporary unavailability: HRTLSS informs the client of the date on which the product will be available again. The customer then has the possibility to maintain his order with these new deadlines or to cancel it. In the latter case, HRTLSS undertakes to reimburse the missing items without delay and at the latest within 30 days in accordance with the provisions of article L121-20-3 of the Consumer Code. Shipments to French overseas departments and territories will be made subject to acceptance of the package in the hold.

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The delivery of the orders is carried out by providers independent of the company HRTLSS and within the deadlines announced by these providers. The delays announced by these service providers are usually 48-72 hours for parcels weighing less than 3kg and more than 72 hours for parcels weighing more than 3kg.
HRTLSS undertakes to do what is necessary so that the orders are delivered within 30 days of the validation of the online payment and the carrier undertakes, by contract with HRTLSS, to deliver the order to the address of the buyer provided by HRTLSS.
In addition, for deliveries outside of metropolitan France, the customer agrees to pay all taxes due to the import of products, customs duties, value added tax, and all other taxes due under the laws of the country where the order is received. All orders placed with HRTLSS are intended for the personal use of customers, customers or recipients of the products are prohibited from reselling the products in whole or in part. HRTLSS cannot be held responsible for the non-payment of taxes to the payment of which the client is liable.
In Metropolitan France, the delivery will be made by La Poste (French Post Office) by colissimo suivi. In EEC countries, deliveries are made by La Poste in colissimo suivi Europe. Deliveries outside the EEC are made by the international postal services. For reasons of availability, an order can be delivered in several times.
Whatever the place of delivery, this one is carried out in the time slot planned with the customer by the direct handing-over of the product to the announced recipient, or in the event of absence, to another person authorized for this purpose by the customer. In the absence of any recipient, a delivery notice is left at the delivery address. The possible expenses of new presentations are the responsibility of the customer. The customer is obliged to check the condition of the products upon receipt. In the event of damage, he must precisely mention his reservations on the delivery slip, and repeat them to the carrier by registered letter with acknowledgement of receipt within three (3) days of delivery in accordance with the provisions of Article L.133-3 of the French Commercial Code. It must also inform bEnIbLa by registered letter with acknowledgement of receipt of any damage due to transport within eight (8) days of receipt. No claim will be accepted in the event of failure to comply with these formalities.

HRTLSS will, in any event, be released from its obligation to deliver in the event of :

occurrence of a case of force majeure such as war, riot, fire, strikes, accidents, a pandemic and the impossibility of being supplied,
non-performance by the customer of any of its obligations (payment of the price, accuracy of information provided by the customer such as the delivery address …).


Any return must be preceded by the prior agreement of HRTLSS and the attribution of a return number. Returns must imperatively be addressed to :

Heartless Records

39 Vivaldi Lane 75012


In the absence of prior agreement, the attribution of a return number or in case of shipment to any other address of HRTLSS, the goods will be returned to the client with postage due. Returned products must be accompanied by their original packaging. In any case, the customer benefits from the legal guarantee of hidden defects (Art.1626 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (Art.1641 and following of the Civil Code).
Are excluded from any guarantee:

Uses and maintenance that do not comply with the instructions provided with the product as well as defects in use or maintenance.
Deteriorations due to a handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.
The costs of transport and modification of the goods, in case of recall by the manufacturer for serial defects.

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The information given on the site, photographs, product sheets, prices … are given as an indication. HRTLSS strives to ensure the accuracy of the information presented on the site. Errors that may have been introduced are fortuitous and will be rectified as soon as possible. HRTLSS cannot be held liable for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. The same applies to any modifications to the products decided by the manufacturers.
In accordance with the texts in force, HRTLSS is not responsible for the non-execution or poor execution of the contract which would be attributable either to the consumer, or to the insurmountable and unforeseeable fact of a third party to the contract or to a case of force majeure.


In accordance with the provisions of Articles L.121-20 and following of the Consumer Code, the customer has 7 days from the date of delivery to return the product in its original packaging for replacement or refund. The return will only be accepted if the product has not been unpacked / used. Products sold in blister packs or with a warranty label must be returned in the same condition.
All returns must be preceded by the allocation of a withdrawal number obtained and be returned to the following address:

Heartless Records
39 Vivaldi Lane
75012 Paris

Otherwise, the package will be refused. Reimbursement will be made within 30 days following the date on which the customer has exercised his right of withdrawal (Article L121-20-1 of the Consumer Code).


The personal information relating to the customer is essential for the processing and routing of orders, the establishment of invoices and warranty contracts. Failure to provide this information will result in the non-validation of the order. In accordance with the law “Informatique et Libertés”, the processing of personal information relating to customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL).
The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise with HRTLSS. Furthermore, HRTLSS undertakes not to communicate, free of charge or with consideration, the contact information of its clients to a third party.


In accordance with the provisions of Law No. 98-536 of July 1, 1998, transposed into the intellectual property code of Directive 96/9/CE of March 11, 1996, concerning the legal protection of databases, HRTLSS is the producer and owner of all or part of the databases making up this site. By accessing this site, the client acknowledges that the data composing it is legally protected and, in accordance with the provisions of the aforementioned law of July 1, 1998, is prohibited from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of support, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases appearing on the site to which it accesses.


The present contract is subject to French law.

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